Refund policy

We do our absolute best to provide the most detailed and accurate pictures/descriptions of each record. Returns are typically handled case by case and our goal is to always do the right thing and make sure you are happy. You have 30 days from delivery to request a return, replacement or exchange. Please email EandRrecord@gmail.com to start the process.

Please note that E&R Records is not responsible for lost or stolen packages. If your package is lost or stolen, please file a claim with the responsible shipping company via the link below.

USPS Claims
UPS Claims
Fedex Claims
DHL Claims

 

Please be mindful of the fact that defects are common with all releases sold anywhere online or at record stores. It is something that is unfortunately out of our control as we are just retailers.